Training course – Lean in Services and Production *rescheduled*

“Enhance productivity, quality and reduce costs through Lean methodology”
(Author: Paulo Peças | Professor at Instituto Superior Técnico)
PT  |  EN (please further down the page)

The optimisation of processes and continuous improvement in services and production continues to be one of the biggest challenges for companies, so understanding their scientific basis of methodologies such as Lean and Six Sigma is fundamental for the correct implementation and to get the maximum benefit from these approaches.

This short course combines a quick but intense review of the foundations of Continuous Improvement, Lean and Six Sigma methodologies, illustrating them with real case studies and games that simulate everyday situations. The course also includes the identification and resolution of a problem (proposed by the trainees), which will be solved during the sessions.

Course dates: 2nd October to 7th November 2020
Course opening hours: Fridays (18:00 to 21:30) and Saturdays (9:00 to 12:30)

Applications deadline: 11st September 2020

More information.

“Enhance productivity, quality and reduce costs through Lean methodology”
(by professor Paulo Peças )

Nowadays, market competitiveness grows exponentially thanks to the growing need for innovation. This applies to both production and engineering companies, as well as service companies.

To keep up with this trend, there must be no need to hire more people or to buy high-end equipment. The question is:

How to use the existing resources to respond to the increasingly demanding needs of the market, while guaranteeing the quality of the product and service, and the reduced costs?

Lean philosophy may be the answer.

Companies like Nike, Intel, Ford and, of course, Toyota, use the Lean philosophy in their production process! In the past, Intel took three months to deliver a microchip to the customer. Now, it is produced in ten days, guaranteeing product quality through the implementation of quality control indicators. Nike values and involves all its collaborators, and moves towards the goal of zero waste manufacturing, using Lean tools. (a href=””>Top 10)

How can Lean enhance your company?
• Typically, only 5% activities add value to the final product.
• Lean implementation will allow a +25% reduction in inventory. Raw materials in stock, work in progress and finished goods in stock are not only stored material but also unusable capital.
• With the same resources it is possible to increase productivity to + 75%. Working more hours or having more employees is not the answer. You have to work smart!
• The order fulfillment cycle time can be reduced by -50% of the total time. The customer gets the product in a relatively short time period!
• According to James P. Womack, in “Lean Thinking: Banish Waste and Create Wealth in Your Corporation”, in order to double the system’s productivity and, at the same time, reduce 90% of total production time and 90% of inventory, it is enough to convert a classic batch production to a One-Piece Flow production.

The advantages of Lean are clear, both in industry and in services! However, the company’s culture is often the greatest difficulty implementing the Lean philosophy. For those who promote a culture of continuous improvement, it is common to hear: “Why am I going to change my working method, if I have always done it that way?”. Resistance to change is natural. The secret to overcome it is to get people involved.

More information

World Economic Forum

Real Cases.

It is essential that all employees know Lean concepts and tools, and apply them on a daily basis. It is also essential that they develop an effective implementation of lean strategies, ensuring the involvement of all. Practical cases and participation in problem-solving are the recommended ways to increase Lean maturity.

“Start somewhere and learn from experience” – John Shook.

(Author: Paulo Peças | Professor at Instituto Superior Técnico)