Unbabel won the European Contact Centre & Customer Service Award (ECCCSA) for “Best Innovation in Customer Service”, thanks to a joint case-study with Concentrix.

The awards ceremony took place this Tuesday, November 26th. Judges recognised how, in partnership with Concentrix, Unbabel had digitally transformed traditional customer language support for a major player in the travel industry, by creating a multilingual customer service hub. Unbabel combined the speed and scale of machine translation with the authenticity of a native speaker through a combined Artificial Intelligence and Human Intelligence platform.

The ECCCSA recognises organisations across Europe that are leading the way in delivering exceptional service to customers.