Talkdesk, a startup created by two Técnico alumni, Cristina Fonseca and Tiago Paiva, raised a third investment round (series C) of $143 million (€123 million). Series C funding brings Talkdesk valuation to more than $3 billion.

New investors participating in this latest round include Franklin Templeton, Willoughby Capital, Skip Capital, Lead Edge Capital and Top Tier Capital Partners, along with existing partners Viking Global Investors and Threshold Ventures.

According to Talkdek statement “this latest investment follows a year of continued global growth, product development and market leadership for Talkdesk”. The new funding will allow Talkdesk “to capitalize on its current momentum and continue its global growth”. The company plans “to increase R&D spending and to invest in go-to-market, sales, marketing and channel development as Talkdesk continues to expand up-market”.

According to Tiago Paiva, Técnico alumnus and CEO of Talkdesk, which is part of IST-Spin-Off community, “the importance of providing an unparalleled customer experience has never been greater and this latest funding is a reflection of the criticality of this aspect as brands look for avenues for growth in our current environment”.

With more than 1,800 customers across 75 countries, Talkdesk has renowned customers such as IBM, Trivago and Peloton.